Family and child support services
Family and child support services
Raising children and being part of a family is not always easy. There are up and downs, uncertainties and, sometimes, unwelcome surprises. To help families negotiate the tough times there are a number of government parenting services and supports. Sometimes families just need help to talk issues through.
Family and early parenting support
Being a parent can be an exciting and rewarding experience, but creating a safe and nurturing environment for your children can be a challenge. A range of parenting advice and family support services are available to help parents in their role of raising kids:
early parenting centres
regional parenting services
Child FIRST and family services
the Cradle to Kinder program
family intervention services
maternal and child health services
specific support for Aboriginal families.
Community-based organisations throughout Victoria provide these family supports and are funded by the Victorian Government.
Early parenting services
Early parenting services offer support to parents from pregnancy to when their child is four years old. They can help with common difficulties such as feeding and sleeping problems (sometimes called ‘sleep school’).
A range of specialist support, counselling, education and advice services are provided through the following early parenting centres in Melbourne:
Mercy Health O’Connell Family
Centre
External Link
, Canterbury Tel.
(03) 8416 7600
Mercy Health Woi-wurrung-yagila-wulumperi Whittlesea Early Parenting
Centre
External Link
, South Morang Tel.
(03) 9407 6820
Queen Elizabeth Centre
(QEC)
External Link
Tel.
(03) 9549 2777
Tweddle Child and Family Health
Service
External Link
, Footscray and Werribee Tel.
(03) 9689 1577
These services are focused on:
building parenting capacity and skills
enhancing the parent–child relationship
strengthening a family’s link with their community.
They do this through:
day stay services – an intensive day program providing early parenting support
residential services – a centre-based intensive parenting program in which parents stay at the centre for five days to build their parenting skills
home-based services – services where skilled staff visit your home to provide one-on-one parenting skills and education
group services – group-based programs attended by parents and children, which are designed to improve parent–child relationships and interaction.
Early parenting centres also offer a range of other education, programs and parenting advice, including podcasts.
Early parenting centre services are free and for vulnerable families who are assessed as needing additional intensive parenting support to build their skills and confidence in caring for their infant or toddler. Visit your local maternal and child health service or local doctor for a referral.
Regional parenting services
Regional parenting services are provided in socially and economically disadvantaged areas of Victoria. They offer group education, information and intervention programs to parents, giving you and your family the chance to take part in relevant, local parenting programs that can help you negotiate the major transition points in the lives of your child and your family.
There is a parenting service located in each of the Department of Health regions across Victoria.
Cradle to Kinder program
The
Cradle to
Kinder
External Link
program is an intensive pregnancy and postnatal support service. Cradle to Kinder provides longer term, intensive family and early parenting support for vulnerable young mums up to 25 years of age and their families, beginning in pregnancy and until their child reaches four years of age. There are specific Cradle to Kinder programs for Aboriginal families.
Cradle to Kinder builds the capacity of parents to not only provide for their children’s health, safety and development but to build their own self-reliance and sustainability through access to education, vocational training and employment.
Referrals are accepted from a broad range of service providers including:
maternity services
local doctors
community health services
Aboriginal community-controlled organisations
maternal and child health services
housing services
youth services
disability services
early parenting and family services
child protection services.
Family intervention services
Family intervention services aim to reduce parental depression, anxiety and stress and reduce conflict in relationships between parents. They do this by working with parents to increase the effectiveness of their parenting and by working with children to increase their social abilities using a combination of counselling, skill development and education services that are both individual and group-based.
Family intervention services are designed for families with children under 10 years old who are experiencing parenting difficulties, often because their children are displaying disruptive, defiant or aggressive behaviours.
Family intervention services can be contacted via the following three agencies:
Barwon-South Western
Warrnambool City Council
Call (03) 5564 7800
Hume
Upper Hume Community Health Service
Call 1800 880 660
Northern Metropolitan
Victorian Parenting Centre
Call (03) 9639 4111
Maternal and child health service
Victoria’s maternal and child health (MCH) service supports your family with parenting help and by monitoring the health and development of your baby or toddler. The service can also give you referrals to other professionals and link you with other families in your local community.
The MCH service offers:
10 appointments at key ages and stages for you and your child where you are encouraged to talk about your concerns and your parenting experiences
information and advice about improving your child’s health, growth and development
an opportunity to meet other parents and to link with community groups in your area.
The MCH service also runs a 24-hour telephone line staffed by qualified MCH nurses. The nurses provide information, support and guidance regarding child health, nutrition, breastfeeding, maternal and family health and parenting. Call
13 22 29
anytime of the day or night to speak with a maternal and child health nurse.
Support for Aboriginal families
Aboriginal families are welcome at all early childhood services and kindergarten programs, where Aboriginal culture will be valued and respected. However, there are also family and parenting services specifically designed for Aboriginal families.
The
Koori Maternity Service
offers culturally appropriate support during pregnancy and child birth. Under the program, you will be cared for by an Aboriginal maternity health worker and a midwife during pregnancy and for the weeks after you give birth. Your Aboriginal health worker can then link you to other service providers if needed.
This program is a partnership between the
Victorian Aboriginal Community Controlled Health
Organisation (VACCHO)
External Link
and Victorian Aboriginal community-controlled organisations throughout Victoria.
For more information, visit the Department of Health’s
Aboriginal maternity services
page
External Link
.
The In Home Support program follows on from the Koorie Maternity Service by working with you in a culturally respectful way to improve your child’s health, development, learning and wellbeing up until your child is three years old. There are currently six Aboriginal organisations delivering the In Home Support Program in Bairnsdale, Fitzroy, Geelong, Mildura, Shepparton and Swan Hill.
The Home Based Learning Program builds on the work of the In Home Support Program by helping your family in the next stage of your child’s development – up to five years old. There are currently two Home Based Learning Programs based in Mildura and Swan Hill.
For more information visit the
Department of Education and
Training
External Link
website.
In addition, the Victorian Government provides a range of specific services to support Aboriginal children living away from their parents.
Child FIRST and family services
The Department of Health funds the Child FIRST and family services to provide support and assistance to vulnerable children, young people and their families in cases where there are concerns about the wellbeing of the child or young person (0–17 years, including an unborn child), or their family.
Child FIRST (Child and Family Information, Referral and Support Teams) have been established at 24 sites across Victoria to provide an entry point into family services or other support services for vulnerable children and families. A referral to Child FIRST may be the best way of connecting vulnerable children, young people and their families to the services they need to protect and promote a healthy development.
Anyone with a concern for a child or family can make a referral to
Child
FIRST
External Link
.
Services for young people
When things are not going well at home, or if personal issues are getting on top of you, teenagers can call headspace (
1800 650 890
) for advice and support. The headspace counsellors are specially trained to deal with family issues from a young person’s perspective.
If you would prefer to go online, the
ReachOut
External Link
website provides practical information, tools and support to young people to manage everything from everyday troubles to really tough times.
Services for culturally and linguistically diverse children and families
Cultural or language issues can put up a barrier, whether real or imagined, between culturally and linguistically diverse Victorians and some service providers.
VICSEG is a Victorian community organisation that offers a range of family mentoring programs for culturally and linguistically diverse Victorians. VICSEG can help empower you and your family to navigate the child and family service systems and to access supports, facilities and resources for parents and children. The programs support families to confidently participate in child and family services and to take part in activities to support your child’s development and your understanding of parenting in Australia. For more information visit the
VICSEG
External Link
website.
For Victorians wanting to access mainstream family support services but who are not confident with English, you can access interpreter services either in person, over the phone or via videoconferencing. Simply tell your service provider that you would like an interpreter, specifying the dialect you speak (if relevant) and if you have a preference for a male or female interpreter.
Helplines and telephone counselling services for children and families
The Australian and Victorian governments fund a number of telephone helplines for families who need support or advice.
Australia-wide
Service
Description
Contact
Hours
headspace
External Link
A telephone helpline and online service for teenagers and young people aged 12–25 who are worried about their mental health. Qualified youth mental health professionals can help with issues such as depression, bullying and isolation. Support is also available to concerned parents or carers.
1800 650 890
9am – 1am, 7 days a week
Family Relationship Advice
Line
External Link
A helpline providing information and advice for anyone experiencing or affected by family relationship or separation issues.
1800 050 321
Mon – Fri: 8am – 8pm
Sat: 10am – 4pm
MensLine
Australia
External Link
A men’s helpline providing telephone counselling and a referral service for men who need advice on a large range of issues including relationship support and parenting skills and for those at risk of committing suicide.
1300 78 99 78
24 hours
Victoria
Service
Description
Contact
Hours
Maternal and Child Health Line
A parenting helpline providing information, support and guidance about child health, nutrition, breastfeeding, maternal and family health and parenting for Victorian families with children from birth to school age.
13 22 29
24 hours
No to Violence - Men’s Referral
Service
External Link
A domestic abuse telephone helpline for men who want help to stop their abusive or violent behaviour towards their family members. Women can also call the helpline for information to help for their male partner, husband, relative or friend.
1300 766 491
Mon – Fri: 9am – 9pm
Parentline
External Link
A helpline providing parenting help, in the form of general information and advice for all parents and their children in Victoria.
13 22 89
8am – midnight, 7 days a week
Where to get help
Your
GP (doctor)
Counsellor