Communication and speech support
Communication and speech support
There are many disability supports available for people with a sight, hearing, speech or other communication difficulty. These include personal assistive technology devices (such as communication boards and computer tablets), interpreters and phone services such as the National Relay Service.
National Relay Service
The National Relay Service (NRS) is a 24-hour Australia-wide phone service for people who are deaf,are hard of hearing or have a speech impediment. It is also available to anyone who wants to call a person with a hearing impairment or speech impediment. The service keeps the content of all calls and the identity of callers confidential.
The NRS transmits messages via:
internet relay
captioned relay
SMS relay
video relay
Type and Read
Speak and Read
Type and Listen.
When you speak to an NRS user who is deaf or hearing impaired, your words will be typed by the relay officer.
The NRS relays your calls at no extra cost beyond the cost of connecting to the service.
For teletypewriter (TTY) or voice calls, call
133 677
.
For Speak & Listen, call
1300 555 727
.
For SMS relay, text 0423 677 767.
Teletypewriter TTY
A TTY (teletypewriter) is a special type of phone with a keyboard where you can type your side of the message. It also has a small display screen where you can read what the other person has said to you.
A TTY is the most common relay service for the deaf and used by NRS users.
Interpreters and notetakers
Professional interpreters and notetakers are widely available for deaf and deafblind people who need extra help with communication.
A number of deaf and interpreting organisations can provide Australian Sign Language (Auslan) interpreters either in person or remotely via videoconferencing technology (where the person appears on a screen).
Notetakers can keep a written record of what is said on behalf of deaf people and can be critical in situations where notes are expected to be taken, such as a university lecture. If a deaf person is watching an interpreter signing to them, it is impossible to take good notes at the same time.
Situations where interpreters and notetakers are useful include:
conferences
education (university courses, parent–teacher interviews)
job interviews
legal situations including at court
medical appointments
public events
seminars
staff meetings
theatre and the arts
vocational training.
To make sure the interpreter will act professionally on your behalf, check to see if they are registered with the
National Accreditation Authority for Translators and
Interpreters
External Link
(NAATI).
Personal assistive devices
There are a range of personal assistive devices on the market to help people with hearing impairment, low vision and other communication impairments.
Hearing
Devices for deaf or hearing-impaired people include:
listening/hearing devices – including loop systems
modified phones – including TTY
voice amplifiers.
Low vision
Devices for blind or visually impaired people include:
alerting devices – systems that sound an audible alarm or vibrate to alert a person with low vision to events in and around their home
book alternatives (for example, large print, braille, audio books, ebook readers)
large and other specialty keyboards
large print equipment such as calculators
light and colour detectors and readers – help people to detect objects around them or measure the presence and intensity of light
talking colour detectors – hand-held devices that detect and announce the colour of a surface it is pointed to.
Communication aids
Other assistive technology devices for people with other communication difficulties include:
communication software and apps
speech-generating devices
communication boards and similar devices
voice amplifiers.
Auslan Tutor
The
Royal Institute for Deaf and Blind Children (RIDBC) Auslan
Tutor
External Link
is a portable video-based Auslan teaching resource developed specifically for mobile devices. It is available for download on iPhone, iPad and iPod touch on the App Store, and Android devices on Google Play.
Where to get help
National Relay
Service
External Link
(TTY/voice calls), call
133 677
Scope
Victoria
External Link
, call
1300 4 SCOPE
(72673)
Vision
Australia
External Link
, call
1300 84 74 66
National Accreditation Authority for Translators and Interpreters
(NAATI)
External Link