Aged Care Rights

Aged care residents have the right to receive safe, respectful, and high-quality care. Understanding these rights can help ensure that residents are treated with dignity and respect.

Key Rights of Aged Care Residents

• Safe and High-Quality Care: Residents have the right to care that meets their needs and preferences.
• Dignity and Respect: Residents should be treated with kindness and consideration.
• Privacy: Personal information and living spaces should be respected.
• Independence: Residents have the right to make decisions about their care and daily life.
• Access to Information: Residents can access information about their care and services.
• Complaints: Residents have the right to make complaints without fear of retribution.

Making a Complaint

If you have concerns about aged care services, you can:

1. Talk to the Service Provider: Raise your concerns directly with the aged care provider.
2. Contact the Aged Care Quality and Safety Commission: Lodge a formal complaint if the issue is not resolved.

Support Services

• Advocacy Services: Provide support and advice to aged care residents and their families.
• Elder Rights Advocacy: Offers free and confidential assistance.

When to Seek Help

Consult a support service or legal expert if you:

• Experience or witness neglect or abuse in aged care.
• Have concerns about the quality of care provided.
• Need assistance understanding your rights.

Where to Get Help

• Aged Care Quality and Safety Commission Tel. 1800 951 822
• Elder Rights Advocacy Tel. 1800 700 600
• Your GP (doctor)

If you would like this information in an accessible format, please email: betterhealthchannel@dhhs.vic.gov.au